Scenario

How do I know if the customer left order instructions on Tesco and where do I find this on Linnworks?


Solution

The instructions field on a Tesco order is downloaded by Linnworks and saved in the order notes field for that particular order. The order will be marked on Linnworks as having an  order note. The order note can be viewed by hovering over the note icon in Open Orders.


Outcome

Order instructions from Tesco can be viewed by opening order notes for that particular order on Linnworks.